Cancellation Policy

Effective Date: July 21, 2026

At Geaux Rental Company (GRC), we understand that plans can change. This Cancellation Policy is designed to be fair to both our customers and our business, as we reserve equipment, schedule deliveries, and prepare inventory specifically for each reservation.

By booking with GRC, you agree to the following cancellation terms.

Reservation Confirmation

A reservation is considered confirmed once:

• Your booking has been accepted by GRC.
• Any required deposit or payment has been received.
• You have received a confirmation from GRC.

Customer Cancellations

More Than 7 Days Before the Rental Date

• Cancellations made more than seven (7) calendar days before the scheduled rental date are eligible for a full refund of any payments made, excluding any non-refundable booking fee (if applicable).

3–7 Days Before the Rental Date

• Cancellations made between three (3) and seven (7) calendar days before the rental date may receive a partial refund, at GRC's discretion, based on the services reserved and any costs already incurred.

Less Than 72 Hours Before the Rental Date

• Cancellations made within seventy-two (72) hours of the scheduled rental date are generally non-refundable.

Same-Day Cancellations & No-Shows

• Same-day cancellations and customer no-shows are considered canceled reservations and are not eligible for a refund.

Rescheduling

Whenever possible, GRC will work with customers who need to reschedule.

• Rescheduling requests are subject to equipment availability.
• Requests should be made as early as possible.
• Price differences may apply if rental rates have changed or additional services are requested.

Approval of a rescheduled reservation is not guaranteed.

Weather Policy

For outdoor rentals, weather can be unpredictable.

If severe weather is expected before delivery, GRC may allow a reschedule when possible, subject to availability.

Once rental equipment has been delivered or services have begun, refunds are generally not available due to weather, unless otherwise agreed upon by GRC.

Cancellations by Geaux Rental Company

Although uncommon, GRC reserves the right to cancel or reschedule a reservation due to circumstances beyond our reasonable control, including but not limited to:

• Equipment damage that cannot be repaired before your rental
• Vehicle or transportation issues
• Unsafe weather conditions
• Natural disasters
• Emergencies
• Circumstances that create an unsafe working environment

If GRC must cancel your reservation and a suitable alternative cannot be provided, any payments made for the canceled service will be refunded.

Refund Processing

Approved refunds will be issued using the original payment method whenever possible.

Please allow 5–10 business days for refund processing, depending on your financial institution or payment provider.

Non-Refundable Charges

The following may be non-refundable, when applicable:

• Booking or reservation fees
• Custom-ordered items
• Personalized products
• Services already performed
• Delivery charges for completed deliveries

Contact Us

If you need to cancel or reschedule your reservation, please contact us as soon as possible.

Early communication gives us the best opportunity to assist you and may improve the options available for your reservation.

Geaux Rental Company
Email: [Your Business Email]
Website: geauxrentalcompany.com

Acknowledgment

By placing a reservation with Geaux Rental Company, you acknowledge that you have read, understood, and agree to this Cancellation Policy.