Frequently Asked Questions

General

How far in advance should I book?
We recommend booking as early as possible, especially during spring, fall, graduation season, and holidays. Popular items often book weeks in advance.

What areas do you serve?
We proudly serve South Louisiana. Delivery outside our standard service area may be available for an additional fee.

Do you require a deposit?
Yes. A deposit is required to reserve your rental. Your reservation is not guaranteed until the deposit has been received.

What payment methods do you accept?
We accept all major credit and debit cards through our secure online payment system.

Do you deliver and pick up?
Absolutely! We offer delivery, setup (when applicable), and pickup for a hassle-free experience.

Can I cancel my reservation?
Yes. Cancellation policies vary depending on the rental type. Your rental agreement will include full details.

Photo Booth FAQs

What's included with a Photo Booth rental?
Every rental includes:

• Professional photo booth
• Unlimited photo sessions
• Digital gallery
• Custom photo template
• Fun props
• Booth attendant
• Delivery, setup, and breakdown

How much space is required?
Most setups require approximately an 8' × 8' area with access to a standard electrical outlet.

Can the booth be used outdoors?
Yes! Outdoor setups are available with approval. A covered, level surface is required, and weather conditions must be suitable.

Can you customize the photo template?
Absolutely! We personalize every template to match your event's colors, theme, or branding.

Do guests receive their photos instantly?
Yes! Guests can receive digital copies immediately after each session.

Event Rental FAQs

Can I rent multiple items together?
Yes! Many customers bundle multiple rentals to save time and create a complete event setup.

Do you set everything up?
Yes. We deliver, set up, and remove rental equipment unless otherwise specified.

What happens if equipment is damaged?
Customers are responsible for excessive damage beyond normal wear and tear as outlined in the rental agreement.

Moving Tote Rental FAQs

Why rent moving totes instead of buying boxes?
Our reusable totes are sturdier, water-resistant, stack securely, and eliminate the need to assemble cardboard boxes.

How long is the rental period?
Our standard rental period is two weeks. Additional weeks may be added for an extra fee.

Do you deliver and pick up the totes?
Yes! We'll deliver clean totes to your location and return to pick them up when you're finished.

Do the totes come with dollies?
Our tote packages include dollies based on the package selected.

What if I need more totes?
No problem! Additional totes can be added based on availability.

Do I need to clean the totes before pickup?
Just empty them. We'll handle the sanitizing and cleaning before the next rental.

Policies

What happens if it rains?
Weather-related accommodations are available for outdoor rentals whenever possible. We'll work with you to find the best solution.

Are your rentals cleaned between customers?
Yes. Every item is cleaned, inspected, and sanitized before each rental.

Is someone available if I need help during my event?
Yes. If an issue arises during your rental, contact us and we'll assist as quickly as possible.

Can't find the answer you're looking for? We're just a message away! Contact Geaux Rental Company anytime—we're happy to help make your event or move as stress-free as possible.