Geaux Rental Company (GRC) Rental Policy

Rental Policy

Thank you for choosing Geaux Rental Company (GRC). Our goal is to provide clean, reliable equipment and exceptional customer service. Please review our rental policies before placing your reservation.

Reservations

• Reservations are accepted on a first-come, first-served basis.
• A completed quote request does not guarantee a reservation until confirmed by GRC.
• A signed rental agreement and required payment or deposit (if applicable) may be required to secure your booking.

Payments

• Payment is due before or at the time of delivery unless otherwise agreed upon in writing.
• We accept approved payment methods listed on our website.
• Returned payments or chargebacks may result in additional fees.

Delivery & Pickup

• Delivery and pickup times will be scheduled in advance.
• Someone 18 years or older must be present to receive or return rental items unless alternate arrangements have been approved.
• Please ensure rental items are easily accessible during pickup.
• Additional fees may apply if delivery or pickup is delayed due to customer unavailability.

Rental Period

• Rental periods begin at the scheduled delivery or pickup time and end at the scheduled return time.
• Items not returned on time may be subject to additional rental charges.
• If additional rental time is needed, please contact GRC as soon as possible. Extensions are subject to availability.

Customer Responsibilities

Customers are responsible for:

• Keeping rental items clean and protected during the rental period.
• Using equipment only for its intended purpose.
• Preventing theft, loss, or damage.
• Supervising children around rental equipment.
• Not allowing equipment to be altered, painted, modified, or repaired.

Damage, Loss & Theft

The customer assumes responsibility for rental items from the time of delivery until they are returned to GRC.

Customers may be charged for:

• Lost or stolen items
• Missing accessories or components
• Excessive cleaning
• Damage beyond normal wear and tear
• Repair or replacement costs when necessary

Weather Policy

Outdoor rentals are the customer's responsibility once delivered.

If severe weather is forecast before delivery, GRC will work with customers to reschedule whenever possible, subject to availability.

Once equipment has been delivered, refunds are generally not provided due to weather conditions.

Cancellations

• Cancellations made at least 7 days before the scheduled rental date may receive a full refund of any payments made (excluding non-refundable booking fees, if applicable).
• Cancellations made within 7 days of the rental date may be subject to cancellation fees.
• Same-day cancellations or customer no-shows are non-refundable.

Equipment Condition

All equipment is cleaned, inspected, and tested prior to each rental.

Customers should inspect all items upon delivery and notify GRC immediately if any issues are found.

Safety

Customers agree to use all rental equipment safely and according to any instructions provided.

GRC is not responsible for injuries, accidents, or damages resulting from improper use, misuse, negligence, or failure to follow safety instructions.

Limitation of Liability

Geaux Rental Company shall not be liable for indirect, incidental, special, or consequential damages arising from the use or inability to use rented equipment.

Right to Refuse Service

GRC reserves the right to refuse or cancel any reservation if rental policies are violated or if conditions are deemed unsafe.

Questions

If you have any questions regarding these policies, please contact Geaux Rental Company before your event. We are happy to assist you and help make your rental experience simple and stress-free.